Customer Returns and Warranty Information
Here at prestige-fitness.co.uk, we believe that you should be able to manage your orders or returns at a time that is convenient for you. With this in mind we have listed the relevant ordering information you may need. If you do need help with your order or a return: You can email us (we aim to respond within 24 hours) at info@prestige-fitness.co.uk. Customer services are open *Mon-Fri 9:30am-5pm. We are closed on bank holidays.


Returns Policy:
We offer a 30 day returns policy under the distant seller regulations (DSR) on all brand new items. You can return the item in its original (new) condition with undamaged packaging for a full refund. Please note that both postage costs (inbound and outbound) are the responsibility of the buyer and are deductable from a refund in these circumstances. A restocking fee of £25 will apply for treadmills, £35 for power racks and £29 for vibration plates.

General warranty terms including vibration plates & exersise bikes:
Brand new items are sold with 12 months domestic use RTB (return to base, domestic use) manufacturers warranty. In the unlikely event that your item develops a fault then please contact us and we will be happy to assist. This covers any manufacturer faults within 12 months of delivery date. Does not cover normal wear and tear. Excludes paint/finish and is non transferable, warranty applies to original purchaser. If an item develops a fault within this time period then we will supply replacement parts where possible. If after you return it to us, we find it cannot be repaired, we will supply you with a new item.

Gym Equipment warranty terms (power racks, weight benches) :
Return to base, domestic use warranty on frame and parts. In the unlikely event that your item develops a fault then please contact us and we will be more than happy to assist. This covers any manufacturer faults within 1 year of sale date. Does not cover normal wear and tear or wearing moving parts i.e. pulley or cables. Excludes paint / finish and is non transferable, warranty applies to original purchaser. If an item develops a fault within this time period then we will supply replacement parts where possible or supply you with a completely new item. Non Commercial use only.


PrestigeSports XM-PRO Treadmills :
1 year non-commercial use RTB (return to base) warranty and 2 year motor warranty. 1 year covers the frame and all other parts from date of purchase. Does not cover normal wear and tear. Excludes paint/finish or accessories and is non transferable, warranty only valid to original purchaser. If an item develops a fault within this time period then we will supply replacement parts where possible / ask you to return to our warehouse / supply you with a completely new item if it can not be repaired.

 

*Please note that in line with government-imposed restrictions we have made the decision to protect our customer services staff, who are now working from home, managing our messages service. Therefore, please allow up to 48 hrs before you receive a reply.

We are also operating with reduced working hours due to staff isolation, and in addition to weekends we are closed on Fridays & Mondays.